Refund policy

At AlluringNorms, we want you to be happy with your jewelry purchase. If you are not satisfied with your order, you may request a return or refund under the conditions below.

Returns

Returns are accepted within 7 days of receiving your order.
Items must be unused, unworn, undamaged, and in their original packaging.
All tags, certificates, and accessories must be included.
Customers must contact us before sending any item back.
Customized, personalized, engraved, or made-to-order jewelry is not eligible for return, unless the item is defective or we sent the wrong product.
Earrings may not be returned for hygiene reasons unless they are defective or incorrect.

Damaged or Incorrect Items

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the item and packaging. After reviewing the issue, we may offer a replacement, exchange, or full refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7–14 business days through the available payment method, such as bank transfer, or the applicable original payment method.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.